DO YOU SEND A PROOF BEFORE PRINTING AND SHIPPING?
We sure do!  A proof is always emailed within 2-3 business days of receiving payment.  We want to be sure you think it is perfect!

CAN I SEE WHAT MY PRINT WILL LOOK LIKE BEFORE PLACING AN ORDER?
Unfortunately we just don’t have the time to design ‘potential orders’.  With that being said, we do email a proof for approval prior to printing/shipping and you are more than welcome to make any changes at that time.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We use PAYPAL to accept most of our payments.  You DO NOT have to have a paypal account in order to use paypal.   Simply click on  ‘Don’t have a paypal account?’ and proceed using your credit/debit card.  We also accept email money transfers from our Canadian customers.  Use the email address jackandjillydesigns@gmail.com and be sure to send us the answer to the security question.

DO YOU OFFER ANY OTHER SIZES FOR YOUR PRINTS?
Our standard size is 8×10.  If you are wanting a larger size of any of our prints, what we can do is email you the digital file and then you can take/upload it to your local photo lab/printer to be printed to whatever size you would like.  Just use our ‘Contact Us’ link at the bottom to ask.

DO YOU DO ANY FRAMING?
Unfortunately we don’t.   We figure for what we would have to charge for shipping, our customers would be able to buy their own frames for a lot less!

DO YOU OFFER ANY DISCOUNTS WHEN ORDERING MULTIPLE PRINTS?
We sure do!  We offer a 10% discount on all PRINT orders over $40 (does not apply to pillows).   Just enter ‘multipleprints‘ (one word) in the APPLY COUPON box in the checkout screen.

WHAT IS YOUR TURNAROUND TIME?
Proofs will be emailed to you within 2-3 business days of receiving your payment. Once you have approved your proof, it will be mailed out within 1-2 business days after that.  We always send an email letting you know when it will go out in the mail and when you can expect to receive it.

HOW LONG DOES SHIPPING TAKE?
Shppping times (as per Canada Post) are:
~Within Canada: 4-6 business days
~to the U.S.: 6-8 business days
~Elsewhere: 10-14 business days.

*PLEASE NOTE: that prints are shipped VIA REGULAR MAIL and are not trackable. If you need your order in a hurry and would like it expedited, send us an email to receive a shipping quote.

WILL MY PRINT GET RUINED IN THE MAIL?
Although we can’t control the entire process, we take all necessary precautions to ensure your print will arrive safely.  It is mailed out in a plastic photo sleeve along with a piece of cardboard.  It is then then placed in a sturdy cardboard photo mailer.  We even go the extra mile to write “PLEASE DO NOT BEND OR FOLD” on the envelope.

WHAT ARE YOU RETURN/EXCHANGE POLICIES?
If you are unhappy with your print for any reason, please contact us and we will work something out.  These will be dealt with on a case by case basis.

Feel free to contact us at Jack and Jilly Designs with any additional questions.  We’re happy to help!